Advice for investors: know your property manager
It seems like a no-brainer: know your property manager.
Simple, right? But time and time again, investors tell us about their nightmare experiences with other agencies – specifically, the lack of certainty around the management of their property. Often, landlords will sign up with an agency, without actually meeting the person who’ll be looking after their most valuable asset: their home. We can’t understand it. You wouldn’t send your children to a new babysitter or daycare facility without directly meeting the people looking after them, so why do it for your property?
You’re not signing up to work with an agency’s business development manager, admin team or automated response service, you’re signing for someone to manage your property – so make sure you meet them! You need to feel confident, empowered and assured by the person managing your investment – you need to know who you’re dealing with. Who is going to be on the phone when your tenants have a complaint, or you have a complex question about leases and contracts and repairs?
It’s all about that personalised service and feeling completely secure in the person looking after your property.
That’s what makes Signature Properties Mudgee different – our unique offering is that personal touch. As an agency, we’re constantly told our customer service is second to none. We are hands-on and our clients know exactly who they’ll be dealing with from the word “go.” We know our clients and their needs, and they know us too. They know to expect one-on-one communication from professional, experienced agents, who are invested in getting the best results for their home. They know to expect efficient, expert advice and solutions and to be kept informed every step of the way. They know their property is in good hands and will be meticulously managed and maintained.
We also know our clients appreciate our drive to do things differently. We’re proud of our digital operations and our commitment to looking for new ways to make things easier for both our landlords and our tenants. This year alone, we’ve introduced paperless handover condition reports and online tenancy application forms, reducing our carbon footprint, and ironing out our move-in and application processes. We’re always trying new things on our social media channels – videos, stories, boomerangs, quick tips etc, in an effort to remain fresh and current and to ensure our content is engaging. Our digital imprint is important to us as an agency – and to our clients.
But it is striking a balance between being digitally driven and providing a personalised service that makes us truly unique. We work hard to be forward-thinking and innovative in the digital space, without compromising on our primary business objective: to provide outstanding, personalised service to our clients. It’s who we are and what we do.
That’s a little bit about us and what our agency looks like in 2021. Like what you see? Let us bring our unique signature to your investment – contact Edwina Smith on 0429 328 086 for an obligation-free chat. Make sure you follow us on Instagram, Facebook and LinkedIn too for all the latest Signature Properties Mudgee news!
